Frequently Asked Questions ...

• How does it work?
  It's simple. When you book your date with us, we create a personal web page which contains the player for the webcast. Simply email the link we provide for the page to your online guests.
• What do I need to do?
  We provide a managed service, meaning we take care of all the details. Provide us the names of your videographer, wedding planner and the venue. We'll do the rest.
• How will my guests view the wedding?
  All they need to do is click on the link provided in the email we will send you. This will direct them to your personal player site.
• How much does it cost?
  Our pricing starts at $495. See our pricing page for more details.
• What if I am having an outdoor wedding?
  We can webcast from almost anywhere. Your webcast Producer will provide a site-check before the event to ensure quality service.
  
• Who do we contact if we have questions or need assistance?
  Once you book your event, you will be assigned a webcast Producer. This person will be your contact prior to and during the event.
  
• Will I be able to view my Webcast at a later date?
  Yes. We will archive your wedding for 30 days at no additional charge. Longer terms are available.
  
• How many people will be able to watch my wedding Webcast?
  The base pricing includes up to 25 viewers. If you expect more, we can certainly accomodate them. 
  
• Is someone from your company present on-site?
  Yes. Your Producer will be on-site to establish the connection to the server, verify the integrity of the feed from your videographer, and provide technical support if needed. 
  
• Is it possible to do some editing after the live Webcast?
  The Webcast is a live event. We do not provide editing services. Your videographer will be providing that service for you.
  
• What happens if the Webcast doesn't happen for whatever reason?
  If you cancel prior to 15 days before the scheduled wedding, or if we determine that service was not delivered due to technical difficulties from our end, or for any reason that is due to our negligence, we will issue a full refund. We are not responsible for cancellations, rescheduling or the failure to utilize the Webcast service. You may reschedule the event as long as the request is submitted at least 15 business days prior to the initially scheduled event. If you cancel your account within 15 days prior to the wedding date, we will refund 50% of the service fee. No refund will be issued for accounts that are not cancelled prior to 2  days before the scheduled wedding date.